vc99 Privacy Policy —
Your Data, Our Responsibility

Vc99 is a trusted online gaming platform built with Bangladeshi users in mind. We believe that protecting each player's personal data is one of our core responsibilities. This Privacy Policy is designed to give you a clear understanding of what data vc99 collects, why it is collected, and how it is used and protected.

This policy applies to all vc99.blog services, the mobile version, and related applications. When you register, log in, or use any service on vc99, this Privacy Policy automatically takes effect as an agreement between you and vc99.

Vc99 complies with international data protection regulations and places the highest importance on user privacy. If you have any questions about this policy, our support team is always ready to help.

Vc99 collects data in two main ways — information you provide directly, and information collected automatically while you use the platform.

Information You Provide Directly:

• Full name, date of birth & national ID number (for KYC verification)
• Email address and mobile number
• Payment method details such as Mobile Banking, Nagad, or Rocket number
• Messages and information you provide when contacting support

Automatically collected information:

• IP address and geographic location (country level)
• Device type, operating system & browser information
• Time spent on the platform & pages visited
• Gaming history, betting data & transaction details
• Cookies and Session Data

Vc99 uses collected data only for specific purposes. We never use your information for anything unrelated. The main use cases are:

• Account Management: To handle registration, login, and identity verification.
• Transaction processing: To process deposits, withdrawals, and bonuses.
• Security assurance: To prevent fraud, money laundering, and unauthorized access.
• Service improvement: To analyze user experience and improve the platform.
• Customer Support: To resolve issues and provide customer support.
• Legal Obligations: To comply with applicable laws and regulatory requirements.
• Promotional communications: To send you offers and bonus-related information, subject to your consent.

Vc99 never uses your data against you. Our goal is to make your gaming experience better and safer.

Vc99 does not sell or share your personal data with third parties. However, in certain limited circumstances, data may be shared with specific partners:

All third-party partners are contractually required to comply with vc99's privacy standards. Any misuse of data beyond the agreed terms will result in immediate termination of that partnership.

Vc99 uses cookies on its website. Cookies are small text files stored in your browser that help improve the platform's functionality. vc99 uses three types of cookies:

• Essential Cookies: These are essential for maintaining login sessions and ensuring platform security. Without them, the platform will not function properly.
• Functional Cookies: To remember your preferences such as language and theme, personalizing your experience on the platform.
• Analytics cookies: To understand which pages are most popular and how users navigate the platform. This data is anonymized and used solely for service improvement.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the availability of certain platform features.

Vc99 employs multiple layers of security to protect your data. Our security infrastructure is built in accordance with international cybersecurity standards:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Two-factor authentication (2FA): Adds an extra layer of security to your account.
• Firewall & DDoS protection: Advanced security measures at the server level.
• Regular security audits: Our systems are regularly audited by independent third-party security experts.
• Unusual Activity Monitoring: Our 24/7 automated system detects suspicious activity.

Please note that no online platform can guarantee 100% security. We strongly recommend keeping your password private and avoiding logging in from unfamiliar devices.

As a vc99 user, you have several important rights over your own data:

• Right to access your data: You can find out at any time what data vc99 holds about you.
• Right to rectification: You may request corrections to any inaccurate or outdated information.
• Right to erasure: In certain circumstances, you may request that your data be deleted from our database.
• Right to object to processing: You can object to the use of your data for any specific purpose.
• Right to data portability: You can request a copy of your data in a structured, portable format.
• Right to withdraw consent: You may withdraw consent for marketing communications or specific data use at any time.

To exercise any of these rights, please contact our support team. Requests are typically processed within 30 business days. In some cases, legal obligations may prevent the complete deletion of certain data.

Vc99 retains your data only for as long as necessary. Any data that is no longer needed is securely deleted after the designated retention period.

• Active account data: Retained for as long as the account remains active.
• Transaction history: Typically 5 to 7 years, in accordance with financial regulations.
• KYC Documents: 5 years after account closure, as required by regulatory obligations.
• Cookies and Session Data: Deleted upon session end or within a maximum of 30 days.
• Support contact: Up to 1 year after the issue is resolved.
• Closed account data: Deleted within 6 months of closure, unless required by law.

Vc99 is an 18+ platform. We strictly ensure that no person under the age of 18 can access our services.

• Age verification is mandatory at the time of registration.
• Age verification is carried out as part of the KYC process.
• We do not knowingly collect or store data from minors.
• Any account identified as belonging to a minor is immediately closed and all associated data is deleted.

Vc99 reserves the right to update this Privacy Policy as needed. If significant changes are made, a notice will be posted on the platform and the date of the update will be shown at the top of the page.

Continued use of vc99 after an updated policy is published will be considered acceptance of the new terms. We recommend checking this page regularly.

If you have any questions about this Privacy Policy or any requests regarding your data, please get in touch with us:

• Email: [email protected]
• Live chat: Available after logging in to the platform.

We typically provide an initial response within 48 hours of receiving a privacy complaint. Your privacy is our highest priority.